1 post tagged “call centre”
So a a little while ago I received a phone call, it was a bit confusing at first, the woman who called told me she was from Hollard and asked if I was the Mrs Jacobson that had lodged a complaint on the website. At first I thought she meant Hollard's site, so I told her no, I had lodged my complaint on the phone with the call centre (ironic that), anyway it turns out that someone had alerted Hollard to a post on Paul's blog that linked to my Call Centre post, and Hollard has stood up and taken responsibility.
I am incredibly impressed that not only did the brand manager at Hollard comment on Paul's blog but the phone call was made immediately to me and I was assured that the matter would be seen to.
Hopefully I will be taking my car in to the panel beaters as early as Monday.
